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Home » APPLY NOW!! Vacancies at Equity Bank!!

APPLY NOW!! Vacancies at Equity Bank!!

equity hiring
  • Full Time
  • KENYA

EQUITY BANK

 

 

    • NOC Shift Engineer

      Job Purpose:  

      The NOC Shift Engineer is responsible for monitoring the ICT & Telecoms infrastructure, network & systems for stability to maintain 24×7 operations and resolve service impacts as they occur.

      Job Responsibilities/ Accountabilities: 

      • Pro-active monitoring of the entire IT Infrastructure and applications systems.
      • Performance monitoring, diagnose, and resolve performance issues.
      • Applying software and hardware monitoring tools to detect and action faults & warnings
      • First Line resolution as per the SLA’s.
      • Follow up to confirm service availability and stability after resolution.
      • Logging tickets in the ticketing system take ownership and follow up to closure.
      • Log calls to service Providers on the various faults captured on proactive monitoring.
      • Updating Ticketing tool with relevant professional information during and after fault resolution.
      • Resolution of tickets assigned and closure within the working shifts.
      • Provision of the incident report with ticket closure.
      • Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
      • Daily/shift reports as per shift responsibility.
      • Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility.

      Qualifications

      Essential Knowledge 

      • Use of network monitoring tools.
      • Proficiency in networking principles; TCP/IP, OSI and IP Addressing.
      • Experience in handling computer networks, wide area networks, Oracle and IBM systems, data centres, telecommunications networks and tape library solutions.
      • LAN and WAN troubleshooting skills and a solid understanding of network security.
      • Can configure switches and routers remotely.
      • Able to develop provisioning scripts (e.g. PERL) and can validate and troubleshoot new provisioning scripts.
      • Prior experience working with Service and Incident Management applications such as Remedy, Smarts, Voyence, Spectrum, Siebel, Clarity, HP Service Management, Solarwinds and Clarify and other like OSS/BSS applications.
      • Understanding of NMS, Ticketing and Databases Tools.
      • Strong network diagnostic skills.
      • Proficiency in MS Office.

      Key Critical Competencies 

      • Putting customers/business first; must have a passion for serving others.
      • Good and clear oral & written communication skills.
      • People skills.
      • Must be a team player; work well in a busy team, quick to learn and able to deal with a wide range of issues.
      • Good problem solving capabilities.
      • Ability to work with minimum or no supervision.
      • Forecasting, planning and thinking ahead.
      • Understanding information in different formats such as pictorial, verbal and print representations.
      • Performing through people.
      • Operating under pressure and tight deadlines & schedules.
      • Working in 24/7 shifts; must have a flexible attitude to working times or arrangements.
      • Making a personal difference.
      • Strong analytical skills and able to collate and interpret data from various sources.
      • Able to manage relationships between several services providers contracted to provide services to ICT.
      • Capable of multi-tasking, good time management and prioritization of workload.

      Requirements: 

      • Bachelor’s Degree in Information Science, Telecommunications, Computer Science or Engineering or equivalent with a minimum of 1 years’ NOC experience.
      • Knowledge of Technical, IT, NOC systems and procedures
      • Experience in the Banking hardware and software.
      • Ability to solve different network problems including those that cannot be resolved using typical methods.
      • ITSM (ITIL) Certificate / Trainings.
      • Vendor Trainings.
      • Linux or windows system administration is an added advantage.
      • Network support and Training like CCNA
      • Experience in NOC-added advantage

      go to method of application »

      Service Desk Analyst

      Job Purpose:   

      The Service Desk Analyst is responsible for receiving, processing and resolution of ICT users’ incident reports and service requests and maintain 24×7 Operation.

      Job Responsibilities/ Accountabilities: 

      • Receiving of service requests and incidents reports via phone, web, mail, or other authorized means.
      • Authentication of requester and of approvals where applicable.
      • Log in tickets.
      • Categorization of Service Requests
      • Prioritization of Incidents.
      • Qualifies Incident as covered by SLA.
      • Qualify that services are in the Service Catalogue
      • Logging tickets in the ticketing system take ownership and follow up to closure.
      • Assign tickets to the respective groups/ individuals.
      • Resolution of tickets assigned and closure within the working shifts.
      • Service Provision as per SLAs
      • To provide first level support to users with IT support issues.
      • Use available resources to resolve incidents (people, tools, and processes).
      • Incident ownership, follow-up, and closure.
      • Ensures that the Business Users agrees that the resolution provided addressed their needs prior to Incident closure.
      • Escalation of incidents and requests that require expert input directly to the Senior Service Desk Analyst and the SME.
      • Daily/shift reports as per shift responsibility.
      • Provision of the incident reports with ticket closure and daily/shift reports as per shift responsibility.

      Qualifications

      Education Requirement:   

      • Bachelor’s Degree or HND in Computing / IT.
      • Knowledge of Technical, IT, Service Desk systems and procedures.

      equity hiring

      Experience:  

      • Minimum 1 year Service Desk experience or technical field officer (TFO) experience.
      • Candidate having experience in the hardware and software used by Equity Bank will be given priority.
      • Candidate should be able to solve different support problems including those that cannot be resolved using typical methods.

      Professional Certifications / Additional Qualification:  

      • ITSM (ITIL) Certificate / Trainings.

      IT Knowledge: 

      • Proficiency in MS Office.
      • Proficiency in computing principles.
      • Understanding of IT support tools.
      • Proficiency in MS Office.

      Key Critical Competencies 

      • Putting customers/business first; must have a passion for serving others.
      • Good and clear oral & written communication skills.
      • People skills.
      • Must be a team player; work well in a busy team, quick to learn and able to deal with a wide range of issues.
      • Good problem-solving capabilities.
      • Ability to work with minimum or no supervision.
      • Forecasting, planning and thinking ahead.
      • Understanding information in different formats such as pictorial, verbal and print representations.
      • Performing through people.
      • Operating under pressure and tight deadlines & schedules.
      • Working in 24/7 shifts; must have a flexible attitude to working times or arrangements.
      • Strong analytical skills and able to collate and interpret data from various sources.
      • Able to manage relationships between several services providers contracted to provide services to ICT.
      • Capable of multi-tasking, good time management and prioritization of workload.
      • Ability to solve different support problems including those that cannot be resolved using typical methods.

      USE THE FOLLOWING LINKS TO APPLY:

  • NOC Shift engineer:
  • Service desk analyst

To apply for this job email your details to mpyanews@gmail.com.